Frequently Asked Questions
Everything you need to know about shopping with Koch & Co.
What are your standard shipping times and costs?
We offer nationwide shipping with delivery times typically ranging from 3-7 business days depending on your location. Shipping costs are calculated at checkout based on the dimensions and weight of your order.
Do you offer bulk or wholesale pricing for large events?
Yes, we specialize in wholesale supplies. Registered business customers and event planners can access tiered pricing and bulk discounts on our extensive range of floral and gift packaging.
What is your return policy for home decor items?
We accept returns within 14 days of delivery for most items, provided they are in their original packaging and resaleable condition. Please note that some clearance or perishable items may be excluded.
Are your products available for Click & Collect?
Absolutely. You can select the 'Click & Collect' option during checkout to pick up your order directly from our main warehouse, usually ready within 24 hours.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Afterpay and Zip Pay for your convenience.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email with a unique tracking number and a link to our courier's portal to monitor your delivery in real-time.